Retail Business - Build On Hard Facts [2009.01.14]

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In the "Retail Business - Build on Hard Facts” workshop held in Bucharest in February, theCONSULTANTS and Progresiv magazine brought to Romania for the first time two leading consultants in Retail and Services: Brad Worthley and Veronica B. Karlsson.

The two guests presented international case studies applicable locally and practical solutions for retail business.

The participants in the workshop learned new things about how to build a strong service culture, about leadership in services and discussed with lecturers about the improvement of employees’ performance potential.


SPEAKERS: Brad Worthley

Brad Worthley is one of the most well-known consultants and specialists in behavioural change, with more than 35 years of management experience.
Brad Worthley has supported more than 100 corporations to achieve their objectives and has trained over a million employees to exceed their performance.
Among the companies which have benefited from Brad Worthley’s help there are prestigious names such as: Mc Donald’s, Louis Vuitton, Bank of America or Money Tree.

Brad is the author of the bestseller "The Ultimate guide to exceeding Customer Expectations" and co-author along with Ken Blanchard of the bestseller "Speaking of Success". He collaborated with other famous names such as Zig Ziglar and Tom Hopkins, preparing some Services Management Reference “handbooks”. He is the creator of the innovative "Focus Coaching” method, a tool for the controlled increase of team performance.
SPEAKERS: Veronica Boxberg Karlsson
Veronica Karlsson Boxberg has over 25 years of experience in services management. In parallel, she has developed a unique expertise in evaluating a company's performance through mystery shopping programs, materialized in some Mystery Shopping best-sellers, such as "Measuring Management and The Moment of Truth" and "Why we need Mystery Shopping”.

Veronica’s company, Better Business World Wide, has been a professional provider of Mystery Shopping services since 1995. Since January 2009, Veronica has been the President of MSPA World Wide (Mystery Shopping Providers World Association).
Romanian, certified in
Customer Experience
Customer Experience Management has been recognized as the single most important reason to attain success in business, across all industries.

Even if it emerged more than 10 years ago in USA and expanded very successfully on a large scale in the American Economy, it was slowly adopted by European companies; between "early adopters" in Western Europe were Ikea, Louis Vuitton, Mercedes, Danone, RBS Bank. SAP, Orange. The success of these Customer Experience "pioneer" companies has startled other hundreds of companies in Western Europe, who get today on the Customer Experience "wave", adopting the concept and creating a strong competitive advantage. Eastern Europe has barely started to "read" about CEM.

The strategy of theCONSULTANTS, since the beginning, was to promote in Romania the most modern and effective management tools, contributing to the fast progress of Romanian companies by adopting valuable international business concepts and following progressive business trends.

After 2 years of study and research, we decided that the "entry”" of Customer Experience Management in Romania should not be delayed anymore.

Adrian Barbu, founder of theCONSULTANTS is the first Romanian that has an international certificate in Customer Experience Management, after studying and being assessed by the most important CEM school: Global Customer Experience Certification Program

CEM projects begin
in Romania
In order to support Romanian companies for a fast organic growth, by using new CEM business concepts CEM, theCONSULTANTS chose for the strategy to team up with a reputed international expert, who contributed to the development of CEM application science, Mike Wittenstein.

Mike is known as the founder of the famous CEM consulting company – STORYMINERS and has the World reputation to be "The Authority on Customer Experience". As of 2010, Mike and theCONSULTANTS offer services for Customer Experience Management studies and implementation in Romania, under the umbrella of a joint venture.

Evaluarea potentialului productiv al angajatilor [2009.01.12]

Cercetari de peste 15 ani ale unei echipe internationale au indicat clar ca mai multi indivizi, avand experienta si pricepere de lucru similare, au productivitate net diferita in aceeasi activitate, in functie de nivelul lor emotional cronic.

POWERLINK foloseste o metoda originala, pentru a masura nivelul emotional individual si al echipelor, in corelatie cu potentialul productiv. Rezultatele sunt folosite pentru a dezvolta impreuna cu Dvs. solutii practice de imbunatatire a productivitatii individuale si de grup.

Evaluarea aptitudinilor de executie ale angajatilor

Strategiile si tacticile unei organizatii prind viata din zecile de sarcini concrete, de zi cu zi, pe care le au de indeplit angajatii. Calitatea rezultatului depinde de nivelul de aptitudini de executie al angajatului respectiv in acel moment.

Nu vorbim de cunostinte tehnice, cat de capacitatea practica de a executa o activitate exact asa cum s-a hotarat pentru a obtine rezultatul asteptat. Daca aptitudinile sunt slab sau mediu dezvoltate, rezultatul va fi sub asteptari, in profida bunei planificari. Printr-un procedeu unic, POWERLINK masoara aptitudinile individuale de executie si ofera solutii pentru cresterea acestora. Astfel, cresc sansele obtinerii rezultatului dorit in urma actiunilor planificate de compania Dvs.
RO